City Index at a glance
City Index is a global FX and CFD broker established in 1983 and part of StoneX Group, offering forex, indices, shares, commodities and cryptocurrency CFDs through Web Trader, TradingView, MT4 and its mobile app.
City Index reports a founding year of 1983 and a head office in Sydney, Australia. It lists 3 regulators and 4 trading platforms.
BrokerBazaar verdict
Our research team has not yet published a written verdict for City Index. The BrokerBazaar Intelligence Score is 81/100 (low risk), computed from regulatory, operational, transparency, reputation and domain-history signals. Scores are editorial assessments, not user ratings, and are never influenced by payment.
Legal entities, regulation and licences
City Index operates through 3 legal entities, each supervised separately. Your account is with one specific entity, so the protections you receive depend on which one onboards you, not on the group's strongest licence. Overall, the group is supervised by at least one strict-tier regulator.
Licence check: Not independently checked. BrokerBazaar is currently reviewing this broker's information against public records. A company registration or general business licence is not permission to offer regulated brokerage services; only the register entries linked in the table count.
Countries accepted and restricted
City Index states that it accepts clients from United Kingdom, Australia, Singapore. Availability is decided per entity and can change without notice; residents of jurisdictions such as the USA, and often the EU and UK, are frequently excluded from offshore entities.
Known restrictions flagged in our review: Some platforms and markets are not available in every region.
Trading products, platforms and account types
Instruments: Forex, Indices, Shares, Commodities, Metals, Cryptocurrencies, Bonds, Options, Interest Rates. Platforms: Web Trader, TradingView, MT4, Mobile App. Account types: Standard, MT4, Corporate.
Best-for tags assigned by our team: Active Traders, CFD Traders, Forex Traders, TradingView Traders, MT4 Traders, Research-Focused Traders.
Minimum deposit, spreads, commissions and other charges
The minimum deposit is $100. Spreads start from 0.5 pts and commission is No commission (spread-only). Maximum leverage is 1:30, subject to the cap of the entity that holds your account.
Swap-free / Islamic account: not specified. Swap type: variable. Headline spreads are usually quoted for the most expensive account tier's cheapest instrument; compare total cost for your typical trade.
Deposits and withdrawals
Deposit methods: Bank Transfer, Visa, Mastercard, PayPal. Withdrawal methods: Bank Transfer, Visa, Mastercard, PayPal.
Withdrawal speed and fees are set by the entity and payment provider. Withdrawal delays are the most common complaint category on BrokerBazaar across all brokers; keep identity documents current and withdraw to the same method you deposited with where required by anti-money-laundering rules.
Execution model, negative balance protection and client money
Negative balance protection: Yes. Scalping allowed: Yes. Algorithmic trading allowed: Yes. News trading allowed: Not specified. Hedging: not specified. These conditions were compiled from public information and have not yet been confirmed by the broker.
Client-money rules follow the regulator of the entity that holds your account: ASIC: Held in segregated client trust accounts under the Corporations Act. Compensation: No central scheme; AFCA handles disputes. FCA: Segregated in ring-fenced client accounts under the CASS rules. Compensation: FSCS — up to £85,000 per client.
Complaints and dispute process
Formal complaints: support.uk@cityindex.com. Phone: 0800 060 8609. Customers can raise complaints through City Index customer support. Unresolved UK complaints can be escalated through the firm's formal complaints procedure and, where applicable, to the Financial Ombudsman Service.
If the broker does not resolve a complaint, escalate to the ombudsman or regulator of the entity that holds your account. BrokerBazaar's Dispute Support Desk can help you document and escalate a case.
Strengths and limitations
- Strength: Established in 1983
- Strength: Part of publicly listed StoneX Group
- Strength: Regulated by FCA, ASIC and MAS through regional entities
- Strength: Wide range of forex and CFD markets
- Strength: TradingView support
- Strength: MetaTrader 4 support
- Strength: Advanced proprietary Web Trader platform
- Strength: Strong research and market-analysis tools
- Strength: 24/5 customer support
- Strength: Negative balance protection for applicable retail clients
- Limitation: Pricing is not always among the industry's lowest
- Limitation: MT5 availability is limited compared with some competitors
- Limitation: Leverage varies significantly by jurisdiction
- Limitation: Account requirements vary between regional entities
- Limitation: Some platforms and markets are not available in every region
- Limitation: CFD and spread-betting products carry significant leverage risk
Who this broker suits, and who it does not
City Index is most relevant to traders looking for: Active Traders, CFD Traders, Forex Traders, TradingView Traders, MT4 Traders, Research-Focused Traders.
It is less suitable for anyone who needs a strict-tier regulator in their own country of residence but would be onboarded by an offshore entity, for residents of restricted jurisdictions, and for beginners who have not yet understood leverage and margin. Nothing on this page is personal financial advice.
City Index change history
Every published fact change, with the previous value and the date it took effect. Each entry says whether the broker made the change itself or our editors checked it against an official source. Regulation and licence claims are always checked by an editor.
No fact changes recorded for City Index yet. Changes appear here as soon as the broker updates its profile or our editors confirm a change.
Frequently asked questions about City Index
Data sources. Broker submission, the regulator registers linked above, City Index Australia published AFSL 345646 (StoneX Financial Pty Ltd); to re-confirm on ASIC Professional Registers, web-archive and domain records, and third-party traffic data. Last register check 2026-07-26. External ratings: Trustpilot 4.4/5; WikiFX 1.64/10; Forex Peace Army 1.43/5; Google Play Store N/A/N/A; Apple App Store 3.9/5.
Commercial disclosure. BrokerBazaar is independent and not owned by any broker. We have no commercial relationship with City Index. How we make money. Trading leveraged products carries a high risk of loss.